FAQ

Shipping Cost

The cost for shipping is calculated and displayed on the checkout page before you complete your order. Free domestic and international shipping is available for all orders over US$100. Chose the option that best fit your order.

Shipping Method Region Freight charge
Order over US$100 All countries FREE
Order under US$100 USA & Canada

Rest of the world

US$6

US$12

Duties and Taxes

Duties and Taxes are the responsibility of the customer, and may be levied by the shipper or other parties during the delivery process. We cannot legally declare an item as a ‘gift’ to help you evade customs.

Shipping Countries

We are delighted to be able to ship our products worldwide. If a parcel is returned for any reason, you will be responsible for the shipping charge, the return shipping charge, and a 15% restocking fee.

Processing and Transit Time

Typically orders are shipped within 72 hours (3 working days) from receipt.

  • USA transit time is 3 – 5 days via USPS First Class Mail.
  • Canada transit time is 1 – 2 weeks via USPS First Class Mail International.
  • International transit time is 2 – 6 weeks via USPS First Class Mail International.

Back Orders

Occasionally an item may be temporarily out-of-stock at the time you order. Generally, backorder items will ship within 30 days. If you need to know a more exact waiting time, please contact us for details.

Order Acknowledgement

Once your order is placed, we send information about your order by email. The order acknowledgement email provides a summary of the items on your order.

Shipment Notification

Once we’ve shipped your order, we’ll send you an email with your tracking details, which you can then use on our Track Order page to find out exactly where your package is and when it’s expected to arrive. You can also find your tracking number on the My Account page.

Past Orders

To check past or recent orders, you may go to Track Order or Recent Orders & Address page.

Create An Account

Creating an account with us is simple. Just go to My Account, enter your name and email address, and create a password. You can also use Facebook log-in for quick and easy registration.

Lost Password

If you can’t remember your account password, just click on the “Lost your password?” link on the My Account page, and we’ll send you an email for you to reset it.

Cancel and Return Policy

If you wish to cancel or return your order, please Contact Us and include the following information in your email. However, if order has been shipped, we unfortunately will not be able to cancel order.

• Reason: Please let us know why you wish to cancel or return your order.

• Contact: Customer Name, Order Number, Shipping Address, Billing Address and Phone Number.

• Replacement: Let us know if you would like a replacement of the same product or if you would like the credit amount applied to an order of another item. We will be happy to process that order once we receive your return.

Payment

We accept all major credit and debit cards, as well as payment through Paypal. All payments are verified by a secure code for extra piece of mind. Your account will be debited immediately after placing your order.

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We would love to hear from you for any inquiries. Please connect through Contact Page for support.